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Compliments, Comments and Complaints

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Compliment

Comment

Complaint

Your Details

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Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

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Your Compliment, Comment or Complaint

Please give as much information as you can about the issue you have contacted us about. Please try to be as accurate as possible, and if you can, include any dates and times that might be relevant to the issue. Please also let us know how you have been affected by this issue.

Have you spoken or contacted anyone in the Authority about the same issue before?

Yes

What was the name of person in the Authority you contacted?

What was the date you contacted this person?

Please describe what happened as a result of this contact:

What would you ideally like the Authority to do? i.e. How can we put things right, or how can we build on what we have already done well?

Is there any other information you wish to tell us, or feel is relevant to your feedback about our services?

Data Protection

The information you provide will only be held for the purposes of processing and administration and will not be passed to any other organisation. However, in order to investigate any concern you may have, we may need to divulge your information to other Authority staff. This will only be done where absolutely necessary. We will also pass on compliments to relevant service areas. Should you refer your complaint to the Local Government Ombudsman, then information must by law be provided to them on request.

Freedom of Information

Any correspondence received by the Authority may be subject to a Freedom of Information request. Where appropriate, the Authority will try and maintain anonymity

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